Customer Support, Warranty Coverage, and Software Upgrades
In addition to customer support questions covered above,
this plan also covers "technical" questions regarding the
operations of SchoolLeader, and extends the warranty to
guarantee operability for an additional 12 months.
This plan does not include any additional training, or assistance with
reinstalling or moving SchoolLeader software to different computers. Formal
training, and white-glove installation services, are only included with the
initial purchase. After that, they can be obtained using our on-demand
Magic Wand Support (see below)
problems starting SchoolLeader? Need assistance reinstalling
due to a hardware problem? This plan is for you. It covers
any possible technical problem you might have regarding
the SchoolLeader software. If the problem turns out not
being related to SchoolLeader -- such as networking issues
-- we'll at least help you diagnose the problem so you can
get quick and proper assistance elsewhere.
to phone and email support, this plan also gives you 12
months of unlimited SchoolLeader WebUpdater for constant
updates on fixes and enhancements.