SchoolLeader Support Plans

Now that you're up and running with SchoolLeader® how do you ensure everything continues to run smoothly? The answer is simple; SchoolLeader Support Plans .

 

If you're subscribing to SchoolLeader then everything you need for ongoing support is already available to you as part of the subscription plan. As a Schoolleader subscriber you are automatically enrolled in our Extended Support plan.

 

If you purchased your SchoolLeader system then you will want to consider your ongoing support choices after the 12 month warranty is complete. There are three options to help you meet your needs.

Standard Customer Support

 

Cost: FREE

 

  •  Phone Support coverage (8am-6pm M-F EST) at
    (800) 858-8570

  • Unlimited email support sent to support@kressa.com

  • Support for all questions pertaining to product features (24 hour response guarantee

 

Extended Customer Support Support

 

Cost: Price Varies - See Pricing Page

 

  •  Phone Support coverage (8am-6pm M-F EST) at
    (800) 858-8570

  • Unlimited email support sent to support@kressa.com

  • Support for all questions pertaining to product features (24 hour response guarantee

 

  • Operation warranty extension of an additional
    12 months

  • Priority response within 60 minutes or less
  • Quarterly newsletters with free tips and news about SchoolLeader
  • Unlimited software upgrades and product warranty

 

 

NOTE: This plan does not include any additional training, or assistance with reinstalling or moving SchoolLeader software to different computers. Formal training, and white-glove installation services, are only included with the initial purchase. After that, they can be obtained using our on-demand Magic Wand Support

 

Magic Wand Support

 

Cost: $85/hr / M-F 8am-6pm 
          $125/hr / Weekends and after-hours

 

This is an add-on service for Standard or Extended Support customers and is purchased on an "as needed" basis. This plan offers priority support for incidents that are urgent and/or not covered by other plans. The Magic-Wand can be used to have SchoolLeader representatives perform tasks otherwise not covered, such as

 

  • Installing Microsoft Windows Updates for you

  • Reinstallation or movement SchoolLeader software

  • After hours support

  • Analyzing data concerns (e.g. account balance questions)

  • Impromptu or formal training for a refresher or a new staff member

  • and more...

 

How does it work?

 

  • Phone Support coverage (8am-6pm EST - 7 days per week) at (800) 858-8570

  • Per incident based and purchased on "as needed" basis

  • No restriction on type of question including subjects excluded by other Technical Support plans

ABOUT US

Kressa Software specializes in the design and development of business productivity software for the Childcare and Early Learning industry.  Our mission is to provide quality software that empowers businesses to reach their full potential.   SchoolLeaderâ„¢, our premier Childcare Management System, has been powering schools around the world since 1996.

NAVIGATION

Contact US

(800) 858-8570

Follow us

Demo Request

©2018 Procare Software. All rights reserved.